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Refund Policy

Refund & Return Policy

NUMBZ 7-OH stands behind every product we sell. If you are not happy with your order for any reason, we will make it right.

30-day satisfaction guarantee

If you are not satisfied with your Numbz purchase, contact us within 30 days of delivery and we will issue a replacement or store credit — no questions asked.

Damaged or incorrect items

If your order arrives damaged, defective or with the wrong items, email us within 7 days of delivery with a photo and we will ship a replacement free of charge.

Refunds

Refunds are issued to the original payment method within 5–10 business days after we receive the request. Store credit is available immediately upon request.

Non-returnable items

For safety and regulatory reasons, opened or partially consumed Numbz products cannot be returned. We do not accept returns of items purchased from unauthorized resellers.

How to request a refund or replacement

  1. Email our support team with your order number.
  2. Describe the issue (damaged, missing, wrong item, etc.).
  3. Our team responds within one business day with next steps.